Refund policy

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at anduzcontact7527@gmail.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom or personalised products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-refundable. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return your item and, once the return is accepted, place a new order for the replacement.

European Union — 14-Day Cooling Off Period If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be unused, in its original condition and packaging, with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at anduzcontact7527@gmail.com.